Delivery and Returns Policy

Delivery

We ship online orders on a Tuesday, Thursday and Friday via a 2-day courier service. Tracking details will be emailed to you upon dispatch. On the rare occasion your package is delayed please notify us by email to hello@doeandfawncoffee.co.uk

International Delivery

We ship to countries within the EU, Australia, New Zealand, Canada and the USA.

We do not charge VAT on orders to shipping addresses within these countries and so the price you see at checkout may be lower than on the product page.

You may be liable to pay local taxes when your order is delivered.

Coffee Purchases

We have stringent quality control protocols, and orders are dispatched on a roast-to-ship basis. With this in mind, we don’t exchange or accept returns on coffee. If you find an issue with the quality of our coffee, please get in touch with hello@doeandfawncoffee.co.uk

Damaged or Incorrect Items

If you receive damaged goods or an incorrect item, firstly, we are deeply sorry. Secondly, please pop us an email within 15 days of receipt to hello@doeandfawncoffee.co.uk so we can resolve the issue as soon as possible.

Returns

Should you want to return or exchange any equipment, books or merchandise due to a change of heart, we’re happy to oblige. All we’d ask is that the goods are returned to us unused and in their original packaging. Please email us at hello@doeandfawncoffee.co.uk within 30 days of purchase.

Access

Our roastery “The Grainstores” is a full-time production operation. As such we are unable to accommodate unscheduled public visits outside of our published collection times.
If you’d like a tour, please contact hello@doeandfawncoffee.co.uk and we will try and accommodate you where possible.